ARTIFICIAL intelligence is on the cards for a Bracknell-based firm, which has recently partnered with Google.
Content Guru, which offers cloud communication services, has teamed up with Google’s AI scheme to improve its customer engagement work.
Google’s Cloud Contact Centre Artificial Intelligence (CCAI) work will integrate with Content Guru’s Storm service to support intelligent chatbots and text-to-speech systems.
Martin Taylor, deputy CEO at Content Guru, said he was delighted to partner with Google.
“Our new partnership will make it even easier for Content Guru’s customers to benefit from the
use of AI technologies in their
day-to-day contact center and customer engagement operations,” he said.
“We’re excited to help more organizations boost their customer experience, improve employee engagement and save time using our cutting-edge solutions and integrations.”
Dominique Pfeffer, Cloud Technology Partners lead at Google Cloud, added: “I am delighted to have Content Guru on board as a partner to help our customers transform their contact centers with cutting-edge AI capabilities.”
