WOKINGHAM Borough Council is encouraging residents to go digital where possible.
This is in a bid to provide the most efficient service and latest news whilst also saving money.
With the number of calls to its customer service team continuing to rise, the council is working to ensure relevant information, including what support can be offered, is available on its website.
Self-service options, including signing up to pay council tax over 12 months rather than 10 months, are available on the website.
Cllr Clive Jones, leader of the council, said: “Our website offers information on help and support available to you, as well as self service functionality on things like reporting problems and paying for services like garden waste renewal which will save you valuable time as well as saving money.
“93% of garden waste renewals were carried out online this year which saved the council £63,000 compared to if those residents had called up to renew.
“We understand that going online isn’t for everyone and sometimes, especially when you are asking for help and guidance, talking directly to someone is absolutely what is needed to provide information, guidance and reassurance and our customer services team are here to support you.”
The website also offers residents the opportunity to sign up to the council’s newsletters which provide regular updates on a wide spectrum of subjects.
Residents can choose the ones that interest them the most and get them delivered straight to their inbox.
Further information on all council services can be found at Wokingham.gov.uk.
The council’s customer service team are also available to talk on the phone Monday to Friday, 9am to 5pm on 0118 974 6000 or face to face at the Shute End office.
