MANAGING a volunteering team can be very complex when the people you are looking after don’t have to be there at all,” says Billie Bachra.
So how do you keep a team motivated when the going gets tough?
“Understand the reasons people volunteer, and don’t be concerned when they leave,” she advises.
“Always introduce and welcome new members, and show your appreciation for their contributions when they choose to leave.”
Volunteers are free to leave whenever they wish, without giving notice.
Their circumstances, family responsibilities, and lives can change, giving them less time or energy, says Billie.
They may need a change of activity, team, manager or customers.
Sometimes too much has been expected of them, or it’s harder than they expected.
“The key to retaining volunteers is having a light touch,” Billie says.
“Use people’s strengths, share your own passion for the project, be as flexible as possible, and be understanding when they can’t make a session – without asking them why.
“Don’t expect them to turn up to every session, but instead find out when they are available.
“And appreciate their time and effort without making others feel guilty who can’t give as much.
“Clearly define the aims and objectives of the organisation or project, and where possible, offer a variety of roles, while giving volunteers autonomy and listening to their suggestions
“Finally, ask for advice when you need it…you can’t know everything.”
Billie leads the Spencers Wood Repair Cafe at Lambs Lane.
For information, visit: spencerswoodrepaircafe.co.uk
