IF YOU have ever been in debt to someone, you will know the dread of the post.
No cheery letters from friends and relatives, no picture postcards from overseas and no Reader’s Digest promises of winning that big cash prize.
Instead it is the fear of the brown envelope containing final demands.
And then comes the knock on the door from debt collectors looking for their pound of flesh which often is not possible to give.
It is not a pleasant experience – it is not designed to be.
But for those who are innocent it is even worse.
Being hounded for money that they shouldn’t have to pay, having their credit rating affected and having to spend endless hours repeating the same case history to different customer service advisors – especially when you have a busy family to look after at the same time – no one should have to go through that.
This week, our front page story is one such family who have been battling with an energy company they have never been a customer with for three years.
It beggars belief that no one from Scottish Power has had the wit to cancel the demands for payment, or to follow the advice of the ombudsman and actually sit down with the family and listen to their evidence.
In this age, mistakes like this shouldn’t happen.
We expect it to be fixed.
