Citizens Advice Wokingham support anyone locally who needs advice and support. People in our communities are experiencing the cost-of-living crisis and other things that challenge them in life. That’s where our volunteers make a big difference – and you could be one of our new Trainee Advisers. Last year we helped 5,170 people find a way forward with 17,817 issues.
As a Trainee Adviser you’ll be supported throughout your journey with us by our Training Manager:
You’ll follow the Adviser Learning Programme, starting with an induction and some core learning
After this you’ll answer phone calls from our clients to triage their issues – all with the support of our Supervisors who are available every day we’re open
You’ll then continue with some further learning to embed more knowledge and put it into perspective through some of the client work you’ve already been involved with
Then you’ll start looking at how you can deal with more of the issues yourself, by doing the benefit applications or debt exploration yourself – first shadowing some of our experienced team and then trying it yourself, again with access to our supervisor and expert advice team every day we’re open
You’ll be allocated a mentor, receive a weekly briefing and have regular access to a supportive team. Our Training Manager will have 1-to-1 check-ins with you to see how your volunteering and learning journey is going.
We’re seeing more demand than ever before, with the cost of living crisis really making more people struggle with making ends meet.
Our core areas of help include benefits, debt, housing, employment and relationships & family – you’ll learn more about these areas and have access to information and tools on each of these topics when you join us.
At First Days we give choice, restore dignity and empower families who are living with a low income or are experiencing financial hardship. We are looking for an IT Support volunteer to enable First Days Charity to make best use of IT equipment and software in use and donated and to resolve any technical issues the charity encounters so that we can help the families we support efficiently.
You will be responsible for: checking and resetting donated IT equipment ensuring it is working properly and fit for use by families First Days Charity supports, troubleshooting and resolving IT problems encountered at any of the Charity’s locations, arranging, troubleshooting and advising on mobile connectivity, provide advice on the selection of hardware and software that will meet the First Days Charity’s needs, both now and for the foreseeable future and mentoring team members to make the best use of the Charity’s hardware and software.
The Wokingham Borough library service is looking for a volunteer to support staff at our Finchampstead Storytime sessions. Storytime at this library is held on the third Friday of each month 10:30-11:00am. We run regular Storytime sessions at a number of libraries in the borough where children listen to stories and then complete an activity based on the story.
The Storytime Helper would be expected to help staff set up the Storytime area, direct buggy parking and check-in attendees. Our Storytime’s are typically themed, with a craft activity held after the story. The Storytime Helper is expected to assist staff with this activity, which is often a colouring session. We are also looking for volunteers to help at Rhyme time at Finchampstead library and Rhyme time at Woodley library. We expect our volunteers to commit to regularly attending our session dates.
These are just a few roles on our books. Please visit our website www.volunteerwokinghamborough.org.uk to find out more about volunteering and have a look at all the roles we have to offer. If you would like to get in touch with us, please call 0118 977 0749 or email volunteer@wok-vol.org.uk.
