A REHABILITATION care provider is celebrating after its CQC inspection.
The Optalis Short Term Assessment and Reablement Team (START) was rated good in all areas, following an inspection in September.
Sameer Kishore, manager of START, said her team has shifted its focus towards rehabilitative care.
“We are pleased to see that this is reflected in such a positive report and overall rating,” she said.
The CQC report said people were always placed at the centre of the assessment process and reablement support, with an active say in their care.
A family carer praised the service. She said SMART made an unbearable time bearable through the team’s good humour, kindness and respect.
“I cannot thank them enough for answering my endless questions and always, always making me feel better every single day,” she said.
The inspectors said several areas have improved since the last inspection in 2019, including enhanced care plans.
Ms Kishore said the team aims to continually learn.
“The pandemic highlighted the critical need to facilitate hospital discharges and maximise people’s outcomes once they return home,” she said. “Supporting team members to increase their skills was a critical part of this project, with some becoming trusted assessors.
“We’re lucky to have a highly skilled team, and our CQC report reflects their hard work and commitment to continually develop and improve.”
