ONE of the last remaining banks in Twyford is due to close later this year.
Personal and commercial customers of NatWest, who use the Church Street bank for paying in and withdrawing money, will be left short-changed when the branch closes its doors in November.
A spokesperson for NatWest said: “We have taken the difficult decision to close the NatWest Twyford branch on the 16th November 2015.
“The number of transactions taking place at Twyford branch has dropped by 41 per cent since 2011 and only 38 customers use the branch on a regular weekly basis; 23 of these customers already use other branches in the area.
“We are committed to following the UK Government protocol on branch closures, and we have made the decision following careful consideration of a wide range of factors including branch usage and the alternative ways our customers can bank with us locally.
“Our customers are increasingly using alternative ways to bank with them such as online and mobile banking. As a result, branch transactions have declined by around 36% since 2010 whilst online and mobile transactions have grown by more than 300%. Only 9% of their total transactions are now undertaken in branches in comparison to 25% in 2010.
“We are writing to all of our customers who use the branch, as well as displaying posters in branch to let them know of the closure.
“Between now and the closure date, we will engage with all of our customers, local businesses and the wider local community to make sure they are aware of the alternative ways of accessing their banking with us in the local area, and to answer any questions they might have.”
