With Herrington Carmichael Solicitors
The COVID-19 pandemic and subsequent lockdown is having a huge impact on all of our daily lives. The main focus right now is to remain safe and healthy, whilst going about our daily routines and trying to maintain a sense of normality in these uncertain times.
As family solicitors, we understand that it is not always possible to place your life on hold.
We have spoken to clients who are unfortunately experiencing some family issues, and would like to obtain expert legal advice, yet don’t know how best to access this during the lockdown.
We have been offering video consultations for some time now, however, we fully appreciate that it is not easy to have confidential discussions about the breakdown of your marriage or matters concerning your children while the family are at home.
We have therefore launched a new service, offering discreet legal advice to those who cannot have lengthy discussions over the phone or on a video call.
There are now two ‘discreet’ options available to you:
Option 1: A written note of advice over email from a member of our family team.
Our family team are able to send you a written note of advice in response to some details about your situation and any questions that you have.
We ask that before we provide the advice, you complete and return to us (electronically) a Background Information Form which sets out some general details of your situation so that we can familiarise ourselves with your circumstances.
We also ask that you set out up to 10 specific questions that you would like to be answered by us. We will then revert to you with detailed information on the divorce process/financial settlement process/children matters (depending on your situation), along with clear and comprehensive responses to your questions, so that you know where you stand.
Option 2: A live chat over WhatsApp with a member of a family team.
We aim to make ourselves as accessible to you as possible. We know that WhatsApp is a very widely utilised platform and although it is not the way in which we would usually provide expert legal advice, we are adapting to these changing times and doing everything we can to communicate with you in a way that suits you.
As with the email advice mentioned above, in advance of the WhatsApp live chat, we would require you to complete and return a Background Information Form electronically, so that a family solicitor can familiarise themselves with your circumstances before the chat. The chat will last for up to one hour.
Afterwards, you will be sent a transcript of the full chat via email, so that you have a record of the advice given. We then advise that you delete the chat from your WhatsApp, and we will let you know how to do this.
If you are seeking advice on a family issue and think you want to do this discreetly, please contact Danielle.Bentley@herrington-carmichael.com via email or give her a call on 0118 989 9719.
This reflects the law and market position at the date of publication and is written as a general guide. It does not contain definitive legal advice, which should be sought in relation to a specific matter.
