A power cut affected homes in the Shinfield area today.
The electricity went off at 7.52am this morning and was finally restored shortly after 4pm.
Scottish and Southern Energy sent a team of engineers to the site to restore power, and as part of these additional generators were installed.
The company also sent its welfare van to Hyde End Lane, where the company offered instant meals, hot drinks and wifi to anyone who needed it. They also checked up on vulnerable residents to ensure they were OK.
A number of tweets were sent out during the day to keep customers updated on progress.
Sorry for the #Powercut in #Shinfield and the surrounding areas. There will be an update at 10am if any properties remain off at that time.
— southernelecPD (@southernelecPD) January 18, 2016
UPDATE: #Shinfield – We now expect power to be restored by 13:00. We’re sorry for the delay and thank you for your patience.
— southernelecPD (@southernelecPD) January 18, 2016
UPDATE: #Shinfield – Those customers still without power can visit our welfare van on Hyde End Road. Opposite number 182
— southernelecPD (@southernelecPD) January 18, 2016
UPDATE: #Shinfield – We arranging generators to restore power. We now expect to have supplies restored by 16:00. We’re sorry for the delay.
— southernelecPD (@southernelecPD) January 18, 2016
Big thanks to Tania & William from Reading Scottish & Southern Energy @SSE during today’s power cut. Brilliant. pic.twitter.com/VPMgd5BZkZ
— Artisan Tea & Spice (@ArtisanTeaSpice) January 18, 2016
As the power was not off for more than 12 hours, no compensation is payable. For more details, on this policy, click here.
For more details on the works today, you can call the energy company on 0800 072 7282 and quote reference ‘AM6681’.
