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Landlady defends pub over smashed glass and noise complaints

by James Aldridge Local Democracy Reporter
September 29, 2025
in Featured, Shinfield
The Swan pub in Basingstoke Road, Three Mile Cross. Credit: Tait Architects

The Swan pub in Basingstoke Road, Three Mile Cross. Credit: Tait Architects

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A landlady has defended her pub over complaints from a neighbour about smashed glass, noise disturbance and damage to his car.

The Swan pub at Three Mile Cross was reopened after years of closure in 2024 by local landlady Charlotte Grant.

Since then, she has seen a boom in business, with improvements being made to the beer garden last summer.

However, the pub has been hit with complaints about glass being thrown into neighbouring gardens and loud music.

Daniel Dursley has complained that his car has been damaged twice due to items being discarded carelessly, allegedly by punters at The Swan.

Responding to the allegations, Ms Grant said: “This stems from a large grassed area that’s part of the pub, it was always used by the pub, but people got used to it not being used. I had to spend hundreds of pounds getting rid of waste.

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“The neighbours decided they will take umbrage to that. I got the land looking a lot nicer.

“I had one band, the Skangsters who finished at 6pm.

“At that event, all drinks were served in plastic, kids from the neighbouring school played football with teacher supervision, but I’ve had to stop that – he [Mr Dursley] says it’s anti-social behaviour.

“This is my livelihood; I put everything into this pub.

“I was born and raised in pubs, and one is closing every day; this has systematically broken me.”

She then complained that neighbours have made her life “absolute hell” and that she is a “sitting duck” because of the situation.

Mr Dursley applied for the premises licence of The Swan to be reviewed by Wokingham Borough Council, the responsible authority.

Ms Grant has a licence for the sale of alcohol, opening until midnight and hosting live music. The council has the power to limit, temporarily suspend or even revoke these activities.

A meeting was held to determine the review.

Mr Dursley said: “Several people have reported that debris, including glass bottles, have been thrown from the pub garden area to people’s gardens.

“I’ve had my car damaged twice from what I describe as debris. Some of that was sporting equipment and other random items that have been thrown over the fences.

“The antisocial behaviour in my mind occurred it’s not an area of the business that was regularly being monitored, so people are congregating, and obviously it’s caused concern as to having things thrown over which are potentially very dangerous.

“One of the measures I thought was appropriate was when people are going outside, if the restriction of any glass is used, then at least the potential danger to residents and also children using the garden areas would be dramatically reduced.

“The amplified loud music was really loud, and the frequency was almost every weekend for a period of time.”

However, he acknowledged that improvements had been made this year compared to last year.

A decision on the review was made by councillors Pauline Jorgensen (Conservative, Hillside), Rebecca Margetts (Conservative, Finchampstead) and Beth Rowland (Liberal Democrats, South Lake).

The verdict has not been dispatched to the relevant parties yet.

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