A HOME care provider has been judged to be outstanding by the regulatory body.
Last week, Bluebird Care found out that it had been awarded top marks from the Care Quality Commission (CQC).
It says that just 1% of care providers receive this rating, making the firm one of the best home care providers in Berkshire.
The CQC’s report highlighted that people and their needs are placed “at the heart of the service at Bluebird Care,” whilst inspectors found the service to be “dedicated in creating, nurturing and championing a culture within the service that was professional, compassionate and innovative.”
Bluebird Care was also praised for ensuring that individuals stay active and stimulated.
The service is using “innovative” methods to support people from the risk of social isolation and “enrich people’s lives through supporting them to connect with others, the community and engage in activities away from their homes.”
Working closely with healthcare professionals and other agencies to support well-being, the service organises and runs regular ‘friend’s cafes’ in and around Berkshire.
The Inspectors made their decisions after speaking to the firm’s clients and their families. The report noted that they found that they are “very positive” about the quality of care delivered.
One relative said: “Our carers are polite, friendly, thoughtful and efficient. They have taken trouble to get to know us.”
The news was music to the ears of Tushar and Mehul Shah, Directors of Bluebird Care.
They said: “Achieving Outstanding is a fantastic recognition for any care team, but to maintain that rating and take this across all of our services is a reflection of the dedication of our carers, office staff, leadership team and the support and co-operation we get from all of our customers and their families.
“While we have developed and improved the service considerably since our last inspection, we still have much to do.
“Having a passionate and hard-working team that all strive to deliver quality of care for our customers makes that journey a little easier.
“Before we commence on the next phase of development, we would like to take this opportunity to thank all that have helped achieve a great CQC inspection and pause to celebrate momentarily this accolade.
“Thank you.”
