A FINCHAMPSTEAD family have been struggling with a house full of “patched-up” repairs, after moving into their new-build last summer.
Jeromé Peters and his wife Clarissa, whose names have been changed, moved into their family home with their daughter in August, but have been met with more than 140 problems.
The couple have kept a snagging list of issues in the property at Finchwood Park, and said that the continuous repairs are putting a strain on their lives.
Mr Peters said that there have been issues with uneven flooring, and large gaps underneath doors.
There have also been problems in the walls, he said.
“The internal walls between rooms and wet rooms were all empty, with no insulation,” said Mrs Peters. “We were told that this was normal, until we managed to get the internal documents for the specifications. We as customer had to prove them wrong.
“They came with the solution after days and days of discussions. They have blown stuff inside, leaving our walls with lots of patched up holes. If we hang anything up, stuff comes out of the walls.”
Mrs Peters, who is now seven months pregnant, said that the ongoing repairs are disruptive to their family.
She said: “We feel trapped with them because we cannot just sell and buy another house and they force us to accept for their cheap way to deal with problems, with sleepless night and not fully functional house.
“Is it so disappointing, when this should be a joyful moment to our family it is turning into a nightmare dealing with the company.”
She added: “We know that most of our neighbours are having issues similar, the same and sometimes worse.
“I am definitely not recommending buying a Legal and General home to anyone. When someone asks me, my answer is: Run from it.”
Mr Peters said that he doesn’t think his family will sell their house and move.
“I will fight as much as I can to get the repairs done,” he said. “These are not cosmetic things, but big things.
“I think they are just expecting me to give up. They sold us the dream, but to live in the house is not nice.”
A spokesperson from Legal and General Homes said: “We pride ourselves on providing an excellent customer experience, and are very sorry that on this occasion we have fallen short of our own high standards and that this customer is not satisfied with their home.
“L&G Homes has been and remains committed to resolving the customer’s concerns and will continue to work with our customer to do so.”
