Simmonds Mortgage Services, an independent mortgage broker in Wokingham has collected a prestigious award for its customer services.
The business, based in Market Place, took home the gold award for the ‘Best Mortgage Broker for Customer Service in Southern England, in the prestigious ESTAs awards last month.
Winners were selected purely based on verified Google reviews from customers. Simmons currently has 265 five-star reviews.
Director Andrew Simmonds said: “We have always been very proud of the personal service we provide, and this award proves we are delivering what we promise”.
The winners were announced at the event at Grosvenor House in London, and hosted by the country’s favourite TV property presenter Phil Spencer in front of more than 1,000 guests.
The awards, which this year celebrated their 20th birthday, power the ESTAS own customer review platform which recognises the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent.
This year’s results were calculated from more than 300,000 customer review ratings.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2004, said: “Everyone one shortlisted here today has attained the ESTAS Standard of Excellence which is based purely on service ratings from customers at the end of the moving experience, giving a highly accurate overview of the standard of service that’s been delivered to the end client.”
Ben Marley, commercial director at The ESTAS said “When we started, we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions.
“Two million reviews and 20 years later, ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer, mortgage broker or supplier can win in the property industry.”
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